Shenzhen Metro, GRGBanking and Tencent jointly piloted the intelligent customer service system in Shenzhen Metro Line 11, which comprehensively solves the problems of high management cost, low traffic efficiency of special passenger side gate and large workload of staff. From now on, the elderly aged above 60 years old can register offline and go through the side gate with face recognition.
In Shenzhen, all elders above 60 years old own free pass of metro with no restriction of nationality. In the past, the elders can only enter and leave the side door free of charge after manual ID verification, which now have been replaced by self-service verification. Passengers on wheelchair can choose to identify themselves through face or finger vein recognition.
Smart Ticket Machine
Based on AI technology, GRGBanking Biometric Side Gate applies binocular detection and combines face, finger vein, ID card and other verification ways, effectively prevent masks, photos and videos frauds. The recognition accuracy rate achieves 99.99%, which reaches the world leading level. The intelligent customer service system supports other self-service functions such as ticket inquiry, transportation card recharging, and other abnormal situations processing. At the same time, the system provides passenger registration reports, passenger statistics, passenger affairs management and other functions, making subway service more user-friendly, more convenient, more comprehensive.
Intelligent Biometric Gate won the German iF Design Award in 2019
With the innovative solution being launched in Beijing, Guangzhou, Shenzhen and other cities, GRGBanking will continue to focus on developing "intelligent terminal + AI" solution, so as to help various industries to enhance service quality, operational efficiency and management ability.