The Coronavirus outbreak has affected the way society functions. During these critical times, GRGBanking has strived to ensure a stable global market performance. With the networking platform set up by GRGBanking’s Information Center, most employees worked remotely from home right after the Spring Festival. The R&D institute, manufacturing center, and all other departments have been working normally as per the original working plan since February 10th. Manufacturing and delivery timelines have been fully guaranteed. For mainland China, GRGBanking has completed deliveries for Industrial and Commercial Bank of China, Agricultural Bank of China, China Construction Bank and other customers within the agreed upon timeline. For overseas markets, intelligent terminals have been shipped to Argentina, Russia, Italy, Philippines, Vietnam and many other countries.
The company’s remarkable coping mechanism plays an exemplary role in the resumption of work within mainland China. GRGBanking accepted an interview with China’s Global Television Network (CGTN) to share the experience amid the outbreak. The quick response, global localization and digital service support are reassuring factors towards gearing up for global deliveries, not only for hardware, but also for customized software packages offered by our local teams.
Quick response time: Delivery preparation time has been significantly reduced
GRGBanking has rapidly developed risk adverse solutions with abundant manufacturing experience. Through the efforts of cross-departmental cooperation, the delivery preparation time has been shortened by 50%. The company manages to maintain uninterrupted production to include zero quality defects with superior production forecasting and management capabilities. GRGBanking has also been keeping close communications with customers to adjust working plans and manufacturing efficiency, which has earned appreciation from its customers.
Core advantages: Global localization
At present, GRGBanking has developed businesses in more than 80 countries and regions. It has set up 9 overseas branches throughout the world, with 40% of its staff working overseas. Its localized service network and comprehensive technical support platform plays an important role under the influence of the epidemic. With the close collaboration of the headquarters and overseas branches, projects in various continents are all being carried out in an orderly manner. The marketing efficiency has been optimal while the engineers have started the localized product development and product quality controlling in overseas countries as scheduled. The globalization & localization strategy fully ensures project progress.
Digital service support: Self-developed iService management platform
The iService platform, an ATM service operation and maintenance management platform independently developed by GRGBanking, has also provided great support. Early in 2016, the iService platform has been put into use within the overseas market, realizing remote, networked and standardized business. The management efficiency of service operations and maintenance has been significantly improved.
The iService platform supports both mobile applications and PC web logins through cloud services. The management team can obtain real-time service data such as customer information, contact information, machine operations, maintenance status, and engineer working status. Other functions include online automatic dispatching, real-time feedback of engineers, intelligent work scheduling, and spare parts storage data sharing, which effectively improves service efficiency as well as reduces management cost. The platform provides a strong guarantee for the implementation of global service localization construction. So far, the iService platform has been deployed in 21 countries and regions, including Turkey, Mexico, Hong Kong, Macao, Vietnam, and Myanmar.
GRGBanking’s manufacturing capacity and service adaptability have coped with present challenges outstandingly, which has earned unanimous appreciation from customers. With a customer-oriented service, GRGBanking will make full use of frontier technologies such as artificial intelligence and big data to ensure customers’ satisfaction.
