Banking Transformation in Singapore
GRGBanking's VTM solution launched in Singapore in August 2016. The VTM solution not only overcomes the limitation of branch hours and location but also makes branches more efficient and profitable. The combination of remote video and in-person assistance allows the bank to migrate transactions from traditional branch counters while also engaging with the customers who prefer face-to-face interaction. Card issuance, token issuance, balance enquiries, transfers and other functions are all supported.
GRGBanking's VTM solution played a key role for the banking service upgrade. The reason GRGBanking's VTM solution gained countless supporters from its users in Singapore does not only relate to reinventing self-service terminals to enhance efficiency, convenience, and automation but also correlates to providing human interaction to perfect the customer's digital experience.
Apart from improving customer experience and saving operating & transaction costs, GRGBanking's VTM also transformed Singapore's senior citizen employment quality. The branch officer can perform complicated tasks with 4 times as many customers allowing her to adapt and embrace more responsibilities in a seated, comfortable environment after extensive training.
Branch Automation in Kazakhstan
The process of manual card issuance is extremely time-consuming and process driven. GRGBanking's branch automation solution can be used for effortlessly handling the process.
Our branch automation solution deployed in Kazakhstan allows local new customers to open an account with their personal identity information, go through face verification for KYC, and print their new card instantly all in 3 minutes. This convenience reduces the time between signing up for new accounts and getting issued a new bank card. It is also available for existing customers who require a replacement card because it has either expired or been lost. The interface and customer journey uses digital technology equipped with biometrics for a smooth and straightforward process that is usually completed in less than 10 minutes. In addition, it increases potential revenue and boosts customer's loyalty. The easier you make it for customers to open an account and use your card services, the more likely they will come back for more.
