Flexible and Tailor-made Solutions

The development of Fintech has driven branch transformation from "transaction-oriented" to a "service and experience oriented" center, which becomes the place for communication, learning and interaction with customers. The branch staff become versatile consultants to provide a larger variety of services to customers.

Smart branches focus on the customer experience. By deploying intelligent equipment to optimize the transaction process and optimizing the layout for customers, the branch can reduce customer queuing times, increase branch marketing capabilities, and minimize branch operational costs.

This will create an ecosystem that tranforms from "transaction-based" towards "experience-based", which deeply connects the banks with their customers, and provides a diversified service experience.

Fintech connects banking services to the internet while open banking builds a banking ecosystem to break the barrier of time and location, which facilitates services for hard-to-reach customers.

In this ecosystem, banks can create diversified scenarios by combining and digitizing tourism, transportation, medical and other public services, which breaks the borders of banking services into other business sectors.

By using an open banking platform, banks can get in touch and acquire massive customers from common internet services easily, gain the ability to rapidly respond to market demands and create their own ecosystem in unique markets to deliver improved customer services.