To enhance the efficiency of GRGBanking’s overseas support and deliver a more professional and streamlined technical support platform for our global customers, GRGBanking has introduced the “eSupport Center”. This web-based interface integrates key systems, including iService, Techsupport, eTraining, iStock, and other supporting and management platforms.
Users can access the relevant subsystem interfaces tailored to their needs through a unified login. By consolidating these platforms, the eSupport Center enhances functionality, improves user experience, and ensures professional, efficient technical support worldwide by streamlining operations and simplifying navigation.
For more details or to access eSupport Center, please click here to log in.
iService PlatformThe GRGBanking iService platform is a comprehensive, one-stop solution for managing financial equipment services. It encompasses nine core functions, including onsite service, spare parts and repairs, customer management, asset tracking, personnel coordination, and reporting tools. Accessible via a web link and a mobile app, the platform ensures flexibility and convenience for users.
Techsupport SystemIntegrated within iService, the Techsupport System offers a robust framework for managing technical support requests. Clients encountering ATM-related technical issues can efficiently log tickets to report their concerns. The system enables users to track case statuses, access FAQs, and consult technical documents, facilitating quicker issue resolution. Backed by GRGBanking’s expert technical support team, the platform ensures prompt responses and professional solutions, guaranteeing seamless operational continuity.
eTraining CenterThe GRGBanking eTraining Center provides a comprehensive, user-friendly online platform to meet our clients' training needs. This one-stop solution allows clients to explore available courses, review course structures, and enroll in training sessions. After completing courses, participants gain access to video tutorials, training materials, and certification-tracking features, ensuring continuous learning and skill enhancement.
Technical Support
As self-service channels in the financial industry continue to grow, financial institutions' success and reputation are increasingly tied to the effectiveness of their technology solutions. As a leading provider of cash processing technology, GRGBanking is committed to delivering world-class support, responsive service, and customized solutions to optimize operations for our customers and partners. GRGBanking boasts the largest ATM service network in China, alongside several service centers worldwide. Our industry-leading technical support is available 24/7, 365 days a year, offering services to ensure continuous and seamless operations.
For more details or to access Techsupport, please click here to log in.
With extensive experience in software engineering, our expert team provides a wide array of services, including multi-vendor terminal software, multi-vendor monitoring platform, system security software, and biometric platform. Our services include software customization, function development, system integration, upgrades, and version management.
Our dedicated customer support team offers world-class remote and on-site solutions to help grow your business. Services include hardware and software support, technical consultancy, troubleshooting, first-line and second-line maintenance, preventive maintenance, random inspections, and reporting and analysis.
We recognize that even the smallest part can disrupt your system's functionality. Our spare parts service ensures an optimal supply of critical components to minimize downtime and maintain system efficiency.
Our knowledge services include technical and managerial training, tailored courses, practice-oriented seminars, documentation services, consultations, and online learning opportunities to keep you updated with industry developments and streamline your operations.
Training
In the ever-evolving financial technology landscape, it is essential for professionals to update their skills and knowledge continually. GRGBanking offers specialized training programs to help our customers and partners enhance system availability and improve employee productivity. Our training initiatives are designed to provide practical engineering expertise for the industry, with two primary categories.
For more details or to access training, please click here to log in.
Service engineers must rapidly acquire the technical knowledge and skills needed to perform their tasks proficiently to ensure efficient servicing of complex equipment. GRGBanking's technical training covers product and technology fundamentals, hardware principles, and maintenance and repair at various levels, enabling engineers to enhance their service capabilities.
To support effective communication and drive business success, GRGBanking also offers managerial training focused on improving after-sales processes. Our programs include business process management, spare parts management solutions, ATM security best practices, and other key areas to strengthen internal management and optimize operational efficiency.