GRGBanking has successfully secured the Smart Counter Project from the Postal Savings Bank of China, advanced Branch Remote Counter Services across China and positioning the bank as a leader in the digital transformation of omnichannel smart services.
The Smart Branch solution integrates a cloud-based counter system across smart counters, Intelligent Teller Machines (ITM), Smart Teller Machines (STM), mobile banking, and other omnichannel terminals. This unified approach maximizes the functionality of traditional self-service equipment, leveraging an "online + offline + remote service platform to deliver a seamless one-stop experience for customers.
Cloud-based Smart Counter Solution
The Cloud-based Smart Counter Solution represents a new era in branch service systems. This versatile solution allows a single terminal to manage multi-channel services such as counter transactions, 24/7 self-service, and smart transactions. It offers two business models: "face-to-face" communication with remote tellers and a self-service mode where remote tellers handle all necessary business information and applications, requiring customers to confirm with a signature.
Customers benefit from the convenience of an in-person counter experience, while strategic labor allocation enhances branch operations by enabling remote teller services to manage peak-period overflow, effectively addressing challenges related to uneven workloads and inflexible staffing.
Customer Experiences Cloud-based Smart Counter Solution
GRGBanking has strategically identified trends in agile banking and business restructuring, partnering with major banks to pioneer innovative products and solutions for banking transformation. This foresight and strategic planning have led to successful models such as the block-based smart counter solution for Bank of Communications and the new smart counter for CITIC Bank. GRGBanking remains committed to supporting the implementation of cloud-based Counter Project from the Postal Savings Bank of China , driving the digital transformation of financial institutions with cutting-edge technology and valuable industry insights.