24/7 Self-service
In the era of digitalization, 24/7 self-service areas have evolved far beyond traditional ATM cash withdrawals. These areas now serve as sophisticated customer service centers, offering seamless access to a comprehensive banking journey. GRGBanking ATMs, many of which have operated reliably for over 15 years, continue to demonstrate exceptional stability. Today, as banks undergo unprecedented branch transformations, GRGBanking ATMs provide scalable possibilities and versatile applications. They help banks take their first steps toward digitalization in a simple and efficient way.
Branch Design
The development of fintech has led to intensified competition in the banking industry, prompting banks to explore digital transformation of their branches in order to reduce operational costs and increase transaction efficiency. The branch design solution includes layout planning, the deployment of intelligent equipment, and other elements, enhancing both business operations and marketing capabilities.Based on customer walking flow, smart branches are segmented into different zones—such as smart reception areas, smart transaction areas, smart marketing areas, and smart counters—each defined by its geographical location and business function.This division helps create a new service model, providing customers with an enhanced experience. We can provide a one-stop smart branch solution, covering flagship branches,mid-sized multi-functional branches and community branches.This solution has been successfully implemented in numerous medium and large bank branches worldwide.
Smart Reception
Want to improve the in-branch customer journey? GRGBanking's smart reception solution offers non-intrusive, convenient services that reduce wait times and enhance the overall customer experience across branch networks. A client, a personal loan service provider for workers of various nationalities, initially required customers to make appointments by calling their service center, with queuing onsite managed manually by staff. To boost operational efficiency and customer satisfaction, they implemented our smart reception solution. Now, customers can check in by themselves, and the solution automatically manages queuing and routing, making the process more orderly and allowing staff to focus on higher-value tasks.
Smart Transaction
Banks are migrating transactions away from counter services to self-service channels and intelligent terminals, such as Smart Teller Machines (STMs), cash recyclers, and instant card issuance and printing machines. This improves transaction efficiency and reduces the workload of tellers, who can then focus more on sales and consulting activities while their customers handle most of their transactional needs on these self-service terminals. We have helped large banking clients optimize their card issuance process by allowing customers to apply on our self-service smart terminals. Due to the digitization of the process, eKYC methods used to prevent fraud, and secure onboarding methods, these clients have been able to significantly increase their new customer base after implementing this solution. The easier you make it for customers to onboard, the more likely they will return for additional banking services.
Smart Counter
The counter service area is one of the key areas of the branch, where one-on-one services are provided for customers. The smart counter solution brings multiple benefits to banks. By reducing the transactional workload of tellers, it improves operational efficiency, speeds up business processing, and allows customers to complete routine transactions more quickly. Additionally, this solution optimizes human resource allocation, enabling banks to better leverage their employees' strengths and invest more manpower into higher-value tasks.This reliable and efficient solution has helped many banks implement digital counter services, improving processing efficiency and freeing up teller resources for customer consulting and marketing services.
Smart Marketing
Discover a smarter way to connect with your audience through impactful marketing. Our smart marketing solution empowers you to effortlessly create, manage, and display your content, ensuring your message reaches the right audience, at the optimal time, and on the most effective device. A large universal commercial bank leverages our solution to promote its mobile banking services, displaying targeted advertisements on ATMs to both existing and potential customers. This approach helps the bank reach a wider audience at a low cost, driving growth in mobile banking registrations and campaign participation.
Smart Operation
GRGBanking offers comprehensive smart operation solutions in bank branches to secure your property from the aspect of hardware and software. With cutting-edge technologies like biometric recognition and RFID detection, branch operations are made easier, faster and more secure. Meanwhile, related software solutions ensure a seamless, reliable and secure environment throughout the whole aspects of branch operations.
Portable Banking
Portable banking solution offers flexible and secure banking services through the integration of card printing, biometric verification, and other advanced authentication modules. With outstanding mobility, it provides on-site banking service for a wide range of scenarios, including large-scale exhibitions, university campuses, enterprise parks and rural farms. This solution not only enables banks to efficiently expand their customer base at a low cost, but also significantly improves the service efficiency and quality, bringing customers an unprecedented convenient experience.It has been successfully deployed by banks worldwide, playing a pivotal role in accelerating digital transformation and driving the innovative development of the banking industry in the modern era.
