Omni-channel
More and more, customers move across all channels - in person, online, and beyond to get what they want. But not every customer is looking for the same thing, some people want more services for certain transactions; others prefer low-touch, 24/7 interactions. Our Omni-channel solutions can help banks create a set of seamlessly digitized channels, catering to customer preferences with integrated banking services, and lead them to the best fitted, most efficient and convenient solutions. The solution can also help banks to optimize the current transaction flows, as well as in-branch resources to increase the productivity. Many banks are using these solutions to reshape and digitize their counter transactions, transforming high-volume, time-consuming services into quick, STP self-service transactions, which greatly improve customer experience and receive excellent feedback.
Authentication
Biometric authentication, usually known as a method to know your customer (KYC) for banking procedures, plays a pivotal role in digital banking, enhancing security and user experience.GRGBanking's biometric authentication solution supports various biometric technologies such as face, fingerprint, finger vein, and palm vein, offering frictionless access to accounts while mitigating fraud risks.The solution has been integrated to form an eco-system of seamless transactions on various terminals in bank branches, preventing fraud and allowing users to interact with machines without having to use the traditional card and PlN. Customers can use finger vein verification to replace authorization signatures in complex teller-assisted transactions, enhancing service efficiency and convenience while also preventing tellers' misperception risk.
